Talk to him :
Make sure that he knows that you know that he is sad and that you are with him to listen to him, but if you do not know the person well you can tell him why you are trying to help him.
If you know the person, you can say, “I noticed that you’re going through a difficult time. Do you want to talk about it?”If you do not know the person, you can say to him, “Hello, and introduce yourself, that you are his colleague at the university or at work or wherever you are. I’ve seen you sad. I know I’m a stranger for you, but if you want to talk about it, I am here to listen.
Say what you want as it is :
You may feel that you should go around if you know what the problem is. If a person has lost or has separated from his wife, you may find yourself in a bind that you do not want to talk about it so as not to hurt a person.
However, the concerned person knows what his problem is and is often thinking about it. asking about it directly shows him your concern about him and that you want to help him solve the problem rather than hide it, which will make him happier. You can say something like: “I heard that your father died, and that’s of course very difficult. Do you want to talk about it?”
Ask the person about his feeling :
One of the ways to keep up with the person in the conversation is to ask him how he feels about the situation. In any situation, a person will often feel a lot of feelings even in sad situations, so when you give him a chance to speak his feelings, you help him a lot.
If a person’s parent has died after a long struggle against an illness, the person will surely feel sad but he will also feel comfortable because the father or mother’s pain has stopped, and he will feel a bit guilty because he feels a little bit rested.
Focus your attention on him :
It is very tempting to compare a sad person experiences with what you went through in the past and describe it but when a person is sad, he will not want to listen to what you have been through in the past because he wants to talk about what he is going through now in the present.
Do not try to turn the conversation directly to something positive :
Trying to make the sad person look at the positive side of the problem is something instinctive and natural to help the person, but when you do it immediately, the person may feel that you are avoiding the problem and may feel that his feelings are not important. Listen to him without trying to push him to see the positive side of the subject, Avoid saying something like, “Well at least you’re still alive.” Or “It’s not at all as bad as you think” or “Forget it and be happy .”